{"id":"https://openalex.org/W141134820","doi":null,"title":"Instruments for measuring service quality in sport and physical activity services.","display_name":"Instruments for measuring service quality in sport and physical activity services.","publication_year":2012,"publication_date":"2012-06-01","ids":{"openalex":"https://openalex.org/W141134820","mag":"141134820","pmid":"https://pubmed.ncbi.nlm.nih.gov/22856266"},"language":"en","primary_location":{"id":"pmid:22856266","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/22856266","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Collegium antropologicum","raw_type":"Journal Article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["pubmed"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hrcak.srce.hr/file/126570","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005312601","display_name":"S\u00fcleyman Murat Y\u0131ld\u0131z","orcid":"https://orcid.org/0000-0001-7622-9870","observed_orcids":["https://orcid.org/0000-0001-7622-9870"]},"institutions":[{"id":"https://openalex.org/I79946792","display_name":"Mu\u011fla University","ror":"https://ror.org/05n2cz176","country_code":"TR","type":"education","lineage":["https://openalex.org/I79946792"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"S\u00fcleyman M Yildiz","raw_affiliation_strings":["Mugla University, School of Physical Education and Sports, Mugla, Turkey. smyildiz@gmail.com"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mugla University, School of Physical Education and Sports, Mugla, Turkey. smyildiz@gmail.com","institution_ids":["https://openalex.org/I79946792"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5005312601"],"corresponding_institution_ids":["https://openalex.org/I79946792"],"apc_list":null,"apc_paid":null,"fwci":1.4262,"has_fulltext":true,"cited_by_count":21,"citation_normalized_percentile":{"value":0.87119121,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"36","issue":"2","first_page":"689","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13488","display_name":"Recreational Sport and Physical Activity","score":0.003000000026077032,"subfield":{"id":"https://openalex.org/subfields/3319","display_name":"Life-span and Life-course Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sports-services","display_name":"sports services","score":0.8109999895095825},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8220000267028809},{"id":"https://openalex.org/keywords/quality-assessment-tools","display_name":"quality assessment tools","score":0.6909999847412109},{"id":"https://openalex.org/keywords/physical-activity-services","display_name":"physical activity services","score":0.9169999957084656},{"id":"https://openalex.org/keywords/service-quality-model","display_name":"service quality model","score":0.6610000133514404}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6897022724151611},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5824759602546692},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5778687596321106},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5603663921356201},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5062281489372253},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46381208300590515},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46213048696517944},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.45504891872406006},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38464778661727905},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1274641454219818},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10348004102706909},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D006302","descriptor_name":"Health Services Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010809","descriptor_name":"Physical Fitness","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011785","descriptor_name":"Quality Assurance, Health Care","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":true},{"descriptor_ui":"D011998","descriptor_name":"Recreation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013177","descriptor_name":"Sports","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true}],"locations_count":3,"locations":[{"id":"pmid:22856266","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/22856266","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Collegium antropologicum","raw_type":"Journal Article"},{"id":"pmh:oai:hrcak.srce.hr:84952","doi":null,"is_oa":true,"landing_page_url":"http://hrcak.srce.hr/84952","pdf_url":"http://hrcak.srce.hr/file/126570","source":{"id":"https://openalex.org/S4306400071","display_name":"University of Zagreb University Computing Centre (SRCE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I181343428","host_organization_name":"University of Zagreb","host_organization_lineage":["https://openalex.org/I181343428"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Collegium antropologicum","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:141134820","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/22856266","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"PubMed","raw_type":null}],"best_oa_location":{"id":"pmh:oai:hrcak.srce.hr:84952","doi":null,"is_oa":true,"landing_page_url":"http://hrcak.srce.hr/84952","pdf_url":"http://hrcak.srce.hr/file/126570","source":{"id":"https://openalex.org/S4306400071","display_name":"University of Zagreb University Computing Centre (SRCE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I181343428","host_organization_name":"University of Zagreb","host_organization_lineage":["https://openalex.org/I181343428"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Collegium antropologicum","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W141134820.pdf","grobid_xml":"https://content.openalex.org/works/W141134820.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W1535828339","https://openalex.org/W1979522819","https://openalex.org/W1997076043","https://openalex.org/W2026368098","https://openalex.org/W2027362948","https://openalex.org/W2041736172","https://openalex.org/W2072772420","https://openalex.org/W2076579014","https://openalex.org/W2092736198","https://openalex.org/W2095235209","https://openalex.org/W2154140298","https://openalex.org/W2175227141","https://openalex.org/W2316110746"],"related_works":["https://openalex.org/W4300768874","https://openalex.org/W2168545668","https://openalex.org/W4392891431","https://openalex.org/W7203742359","https://openalex.org/W169829546","https://openalex.org/W2107341026","https://openalex.org/W159030742","https://openalex.org/W2133146216","https://openalex.org/W7098399483","https://openalex.org/W2354175805"],"abstract_inverted_index":{"Studies":[0],"that":[1,53,76],"conceptualize":[2],"and":[3,34,37,62,84],"measure":[4],"quality":[5,22],"in":[6,23,26,59,93,103],"sport":[7,24,54],"services":[8,25,33,36,55,78],"date":[9],"back":[10],"to":[11,20,38,48,100],"the":[12,29,43,67,71,96,104],"last":[13],"two":[14],"decades.":[15],"The":[16],"present":[17],"study":[18,51],"aims":[19],"examine":[21],"terms":[27],"of":[28,31,42],"classification":[30],"participant":[32],"spectator":[35],"provide":[39],"a":[40],"summary":[41],"empirical":[44],"studies":[45],"carried":[46],"out":[47],"date.":[49],"This":[50],"demonstrates":[52],"literature":[56],"is":[57],"still":[58],"its":[60],"infancy":[61],"no":[63],"agreement":[64],"exists":[65],"on":[66,106],"developed":[68],"models.":[69],"Furthermore,":[70],"research":[72],"models":[73,98],"examined":[74],"indicate":[75],"sports":[77],"not":[79],"only":[80],"possess":[81],"different":[82,107],"attributes":[83],"dimensions":[85],"than":[86],"other":[87],"service":[88],"industries":[89],"but":[90],"also":[91],"differ":[92],"themselves.":[94],"Consequently,":[95],"produced":[97],"need":[99],"be":[101],"tested":[102],"future":[105],"sample":[108],"groups":[109],"for":[110],"further":[111],"clarification.":[112]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}