{"id":"https://openalex.org/W137433541","doi":null,"title":"An examination of professional services quality as a mediator between interpersonal communication and repurchase intention","display_name":"An examination of professional services quality as a mediator between interpersonal communication and repurchase intention","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W137433541","mag":"137433541"},"language":"en","primary_location":{"id":"pmh:oai:ro.uow.edu.au:commpapers-2103","doi":null,"is_oa":true,"landing_page_url":"https://ro.uow.edu.au/commpapers/1054","pdf_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2103&context=commpapers","source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty of Commerce - Papers (Archive)","raw_type":"presentation"},"volume":null,"type":"other","is_traditional":false,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2103&context=commpapers","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089137950","display_name":"Les Kirchmajer","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I204824540","display_name":"University of Wollongong","ror":"https://ror.org/00jtmb277","country_code":"AU","type":"education","lineage":["https://openalex.org/I204824540"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Les Kirchmajer","raw_affiliation_strings":["University of Wollongong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wollongong","institution_ids":["https://openalex.org/I204824540"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005437129","display_name":"Paul G. Patterson","orcid":"https://orcid.org/0000-0003-4588-1510","observed_orcids":["https://orcid.org/0000-0003-4588-1510"]},"institutions":[{"id":"https://openalex.org/I204824540","display_name":"University of Wollongong","ror":"https://ror.org/00jtmb277","country_code":"AU","type":"education","lineage":["https://openalex.org/I204824540"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Paul G. Patterson","raw_affiliation_strings":["University of Wollongong"],"raw_orcid":"https://orcid.org/0000-0003-4588-1510","affiliations":[{"raw_affiliation_string":"University of Wollongong","institution_ids":["https://openalex.org/I204824540"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I204824540"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"110","last_page":"117"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8389999866485596},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"interpersonal communication","score":0.9449999928474426},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.9990000128746033},{"id":"https://openalex.org/keywords/communication-clarity","display_name":"communication clarity","score":0.6370000243186951},{"id":"https://openalex.org/keywords/social-communication","display_name":"social communication","score":0.8610000014305115},{"id":"https://openalex.org/keywords/information-provision","display_name":"information provision","score":0.9980000257492065},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.5220000147819519},{"id":"https://openalex.org/keywords/scale-development","display_name":"scale development","score":0.6420000195503235}],"concepts":[{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.7838789224624634},{"id":"https://openalex.org/C2777146004","wikidata":"https://www.wikidata.org/wiki/Q14949826","display_name":"CLARITY","level":2,"score":0.6504024267196655},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.579494297504425},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5684731006622314},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5312200784683228},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4772898256778717},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.45008862018585205},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4494766592979431},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4422285556793213},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36138084530830383},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2088194489479065},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:ro.uow.edu.au:commpapers-2103","doi":null,"is_oa":true,"landing_page_url":"https://ro.uow.edu.au/commpapers/1054","pdf_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2103&context=commpapers","source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty of Commerce - Papers (Archive)","raw_type":"presentation"},{"id":"pmh:oai:figshare.com:article/27793758","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/conference_contribution/An_examination_of_professional_services_quality_as_a_mediator_between_interpersonal_communication_and_repurchase_intention/27793758","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},{"id":"mag:137433541","doi":null,"is_oa":false,"landing_page_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2103&context=commpapers","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:ro.uow.edu.au:commpapers-2103","doi":null,"is_oa":true,"landing_page_url":"https://ro.uow.edu.au/commpapers/1054","pdf_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2103&context=commpapers","source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty of Commerce - Papers (Archive)","raw_type":"presentation"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W137433541.pdf","grobid_xml":"https://content.openalex.org/works/W137433541.grobid-xml"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W1502783911","https://openalex.org/W1578515221","https://openalex.org/W1937155619","https://openalex.org/W1968629566","https://openalex.org/W1972135487","https://openalex.org/W1978125974","https://openalex.org/W1981635817","https://openalex.org/W1991623719","https://openalex.org/W1997470043","https://openalex.org/W2003825788","https://openalex.org/W2012888175","https://openalex.org/W2018649075","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2040780635","https://openalex.org/W2043490517","https://openalex.org/W2050547794","https://openalex.org/W2050765891","https://openalex.org/W2053321261","https://openalex.org/W2057117799","https://openalex.org/W2086344796","https://openalex.org/W2122912498","https://openalex.org/W2316110746","https://openalex.org/W2327425965","https://openalex.org/W2330547796","https://openalex.org/W3035994932","https://openalex.org/W3123109405"],"related_works":["https://openalex.org/W7095092141","https://openalex.org/W231159497","https://openalex.org/W2056591531","https://openalex.org/W2104588554","https://openalex.org/W1992277672","https://openalex.org/W61950884","https://openalex.org/W1987555545","https://openalex.org/W4413296303","https://openalex.org/W2068332550","https://openalex.org/W3197970173"],"abstract_inverted_index":{"This":[0],"study":[1],"examines":[2],"the":[3,19,22,65],"role":[4,71],"of":[5,21,75],"service":[6,76],"quality":[7,77],"(SQ)":[8,78],"as":[9],"a":[10,69],"mediator":[11],"between":[12],"interpersonal":[13,38],"communications":[14,39,54,66],"and":[15,42,57,79],"repurchase":[16,81],"intention":[17],"in":[18,72],"context":[20],"relationship":[23],"an":[24],"individual":[25],"client":[26],"has":[27],"with":[28],"their":[29],"personal":[30],"financial":[31],"adviser.":[32],"A":[33],"new":[34],"multidimensional":[35],"scale":[36],"for":[37],"is":[40],"developed":[41],"tested.":[43],"Three":[44],"dimensions":[45,67],"were":[46],"identified":[47],"as:":[48],"Communications":[49],"clarity":[50],"(five":[51],"items),":[52,56],"Social":[53],"(four":[55],"Information":[58],"provision":[59],"(seven":[60],"items).":[61],"The":[62],"results":[63],"show":[64],"play":[68],"central":[70],"sharing":[73],"perceptions":[74],"thus":[80],"intentions.":[82]},"counts_by_year":[],"updated_date":"2026-09-11T09:22:31.653822","created_date":"2016-06-24T00:00:00"}
