{"id":"https://openalex.org/W132212871","doi":null,"title":"Organisational Use of Web 2.0 Technologies: An Australian Perspective","display_name":"Organisational Use of Web 2.0 Technologies: An Australian Perspective","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W132212871","mag":"132212871"},"language":"en","primary_location":{"id":"pmh:oai:alma61RMIT.INST:11246414140001341","doi":null,"is_oa":false,"landing_page_url":"https://researchrepository.rmit.edu.au/esploro/outputs/conferenceProceeding/Organisational-use-of-web-20-technologies/9921857624701341","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101502093","display_name":"Mohini Singh","orcid":"https://orcid.org/0000-0002-8877-9105","observed_orcids":["https://orcid.org/0000-0002-8877-9105"]},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mohini Singh","raw_affiliation_strings":["Royal Melbourne Institute of Technology University:"],"raw_orcid":"https://orcid.org/0000-0002-8877-9105","affiliations":[{"raw_affiliation_string":"Royal Melbourne Institute of Technology University:","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Claire Davison","orcid":"https://orcid.org/0000-0002-4247-5587","observed_orcids":["https://orcid.org/0000-0002-4247-5587"]},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Claire Davison","raw_affiliation_strings":["Royal Melbourne Institute of Technology University:"],"raw_orcid":"https://orcid.org/0000-0002-4247-5587","affiliations":[{"raw_affiliation_string":"Royal Melbourne Institute of Technology University:","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085858450","display_name":"Nilmini S. Wickramasinghe","orcid":"https://orcid.org/0000-0002-1314-8843","observed_orcids":["https://orcid.org/0000-0002-1314-8843"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nilmini Wickramasinghe","raw_affiliation_strings":["Health Policy & Administration"],"raw_orcid":"https://orcid.org/0000-0002-1314-8843","affiliations":[{"raw_affiliation_string":"Health Policy & Administration","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.438,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.93778083,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"4652","last_page":"4660"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.11550000309944153,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.10130000114440918,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/web-2-0-tools","display_name":"Web 2.0 tools","score":0.906000018119812},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.8040000200271606},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.9639999866485596},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.7459999918937683},{"id":"https://openalex.org/keywords/blogs","display_name":"blogs","score":0.7620000243186951},{"id":"https://openalex.org/keywords/youtube","display_name":"YouTube","score":0.8149999976158142},{"id":"https://openalex.org/keywords/myspace","display_name":"MySpace","score":0.5950000286102295},{"id":"https://openalex.org/keywords/flickr","display_name":"Flickr","score":0.9589999914169312},{"id":"https://openalex.org/keywords/customer-feedback-analysis","display_name":"customer feedback analysis","score":0.6340000033378601},{"id":"https://openalex.org/keywords/brand-reputation","display_name":"brand reputation","score":0.671999990940094},{"id":"https://openalex.org/keywords/australian-organisations","display_name":"Australian organisations","score":0.6759999990463257}],"concepts":[{"id":"https://openalex.org/C136699151","wikidata":"https://www.wikidata.org/wiki/Q131164","display_name":"Web 2.0","level":3,"score":0.6554736495018005},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6302269697189331},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5684572458267212},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.5309823155403137},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5184599757194519},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.48753973841667175},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.4860706627368927},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4251544177532196},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3852258026599884},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37669098377227783},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.34392616152763367},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2750730514526367},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":7,"locations":[{"id":"pmh:oai:alma61RMIT.INST:11246414140001341","doi":null,"is_oa":false,"landing_page_url":"https://researchrepository.rmit.edu.au/esploro/outputs/conferenceProceeding/Organisational-use-of-web-20-technologies/9921857624701341","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:researchbank.rmit.edu.au:rmit:17683","doi":null,"is_oa":false,"landing_page_url":"http://researchbank.rmit.edu.au/view/rmit:17683","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"},{"id":"pmh:oai:aisel.aisnet.org:amcis2010-1196","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1196&context=amcis2010","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2010 Proceedings","raw_type":"text"},{"id":"pmh:oai:dro.deakin.edu.au:DU:30077634","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/amcis2010/198","pdf_url":null,"source":{"id":"https://openalex.org/S4306402457","display_name":"Deakin Research Online (Deakin University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I149704539","host_organization_name":"Deakin University","host_organization_lineage":["https://openalex.org/I149704539"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"},{"id":"pmh:oai:figshare.com:article/20905294","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/conference_contribution/Organisational_use_of_web_2_0_technologies_An_Australian_perspective/20905294","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},{"id":"pmh:oai:figshare.com:article/27376182","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/conference_contribution/Organisational_use_of_web_2_0_technologies_An_Australian_perspective/27376182","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},{"id":"mag:132212871","doi":null,"is_oa":false,"landing_page_url":"http://dblp.uni-trier.de/db/conf/amcis/amcis2010.html#SinghDW10","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W190329114","https://openalex.org/W281209665","https://openalex.org/W1527311855","https://openalex.org/W1735816276","https://openalex.org/W1975575045","https://openalex.org/W2020229306","https://openalex.org/W2026747366","https://openalex.org/W2038122425","https://openalex.org/W2039901964","https://openalex.org/W2045890392","https://openalex.org/W2070545642","https://openalex.org/W2089402107","https://openalex.org/W2104959792","https://openalex.org/W2109314296","https://openalex.org/W2110567865","https://openalex.org/W2123709218","https://openalex.org/W2150117955","https://openalex.org/W2156213148","https://openalex.org/W2164045489","https://openalex.org/W2970128354","https://openalex.org/W3167327337"],"related_works":["https://openalex.org/W2138125129","https://openalex.org/W953027781","https://openalex.org/W2595430640","https://openalex.org/W2792982658","https://openalex.org/W2616125602","https://openalex.org/W87963365","https://openalex.org/W2043953477","https://openalex.org/W1867810024","https://openalex.org/W4237135482","https://openalex.org/W1545415741"],"abstract_inverted_index":{"This":[0,129],"paper":[1,40,130],"is":[2,94,180],"a":[3,21,62],"discussion":[4],"of":[5,57,79,116,124,188,192,196],"an":[6,164,181],"exploratory":[7],"research":[8,37],"on":[9],"how":[10],"organisations":[11,48,74,102],"use":[12,56],"Web":[13,24,58,80,117,134,177],"2.0":[14,25,59,81,118,135,178],"technologies":[15,26,60,100,119,136],"to":[16,30,53,120,139,146,199],"improve":[17],"capabilities":[18,142],"for":[19,184],"achieving":[20],"competitive":[22,211],"advantage.":[23,212],"are":[27,83,110,173],"commonly":[28],"referred":[29],"as":[31],"social":[32,67],"media":[33],"in":[34,38,61,101,126,194],"organisations.":[35],"The":[36,97],"this":[39,86,91],"was":[41],"accomplished":[42],"via":[43],"case":[44],"studies":[45],"with":[46,113,176],"Australian":[47,73],"from":[49,65,171],"different":[50,64],"industry":[51],"sectors":[52],"establish":[54],"the":[55,77,122,189,206],"context":[63],"personal":[66],"networks.":[68],"Major":[69],"findings":[70],"indicate":[71],"that":[72,133,167],"have":[75],"realised":[76],"opportunities":[78],"and":[82,107,149,155,157,204,210],"increasingly":[84],"adopting":[85],"new":[87],"media,":[88],"although":[89],"at":[90],"stage":[92],"adoption":[93],"ad":[95],"hoc.":[96],"most":[98],"popular":[99],"include":[103],"blogs,":[104],"youtube,":[105],"myspace":[106],"flickr,":[108],"which":[109],"successfully":[111],"combined":[112],"other":[114],"types":[115],"support":[121],"nature":[123],"work":[125],"specific":[127],"industries.":[128],"also":[131],"highlights":[132],"can":[137],"add":[138],"organisational":[140],"dynamic":[141],"by":[143],"engaging":[144],"customers":[145,172],"promote":[147],"products":[148,154],"extend":[150],"cost":[151],"effectively":[152],"market":[153],"services":[156],"lifting":[158],"their":[159],"brand.":[160],"However,":[161],"it":[162],"identified":[163],"undesirable":[165],"outcome":[166],"not":[168],"all":[169],"comments":[170,203],"positive.":[174],"Thus":[175],"there":[179],"urgent":[182],"need":[183],"real":[185],"time":[186],"analysis":[187],"large":[190],"amount":[191],"data":[193],"terms":[195],"customer":[197],"responses":[198],"cull":[200],"out":[201],"negative":[202],"sustain":[205],"organisation's":[207],"good":[208],"reputation":[209]},"counts_by_year":[{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":4}],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2016-06-24T00:00:00"}