{"id":"https://openalex.org/W130905536","doi":"https://doi.org/10.1007/978-3-658-02976-0_1","title":"Was Ihnen dieses Buch bietet","display_name":"Was Ihnen dieses Buch bietet","publication_year":2013,"publication_date":"2013-10-08","ids":{"openalex":"https://openalex.org/W130905536","doi":"https://doi.org/10.1007/978-3-658-02976-0_1","mag":"130905536"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-658-02976-0_1","doi":"https://doi.org/10.1007/978-3-658-02976-0_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-658-02976-0_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Erfolgreicher L\u00f6sungsvertrieb","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4237462620","display_name":"Erfolgreicher L\u00f6sungsvertrieb"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069237673","display_name":"Robert Klimke","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robert Klimke","raw_affiliation_strings":["Starnberg, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Starnberg, Deutschland","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070179884","display_name":"Manfred Faber","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Manfred Faber","raw_affiliation_strings":["M\u00fcnchen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"M\u00fcnchen, Deutschland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.06595185,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"13","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3499000072479248,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3499000072479248,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.25780001282691956,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.11259999871253967,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pre-sales","display_name":"pre-sales","score":0.847000002861023},{"id":"https://openalex.org/keywords/sales-process","display_name":"sales process","score":0.6010000109672546},{"id":"https://openalex.org/keywords/sales-management","display_name":"sales management","score":0.3440000116825104},{"id":"https://openalex.org/keywords/sales-training","display_name":"sales training","score":0.3490000069141388}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.7756034731864929},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.5247281193733215},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.48530739545822144}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-658-02976-0_1","doi":"https://doi.org/10.1007/978-3-658-02976-0_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-658-02976-0_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Erfolgreicher L\u00f6sungsvertrieb","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2272606468","https://openalex.org/W2619362469","https://openalex.org/W2489735149","https://openalex.org/W2223256492","https://openalex.org/W6996480402","https://openalex.org/W2418427770","https://openalex.org/W7067091796","https://openalex.org/W7014866478","https://openalex.org/W4231983909","https://openalex.org/W4411180662"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}
