{"id":"https://openalex.org/W129678114","doi":"https://doi.org/10.20533/iji.1742.4712.2012.0075","title":"Cultural impact on e-service use in Saudi Arabia: The role of Nepotism","display_name":"Cultural impact on e-service use in Saudi Arabia: The role of Nepotism","publication_year":2012,"publication_date":"2012-09-01","ids":{"openalex":"https://openalex.org/W129678114","doi":"https://doi.org/10.20533/iji.1742.4712.2012.0075","mag":"129678114"},"language":"en","primary_location":{"id":"doi:10.20533/iji.1742.4712.2012.0075","doi":"https://doi.org/10.20533/iji.1742.4712.2012.0075","is_oa":true,"landing_page_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","pdf_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","source":{"id":"https://openalex.org/S5406962099","display_name":"International Journal for Infonomics","issn_l":"1742-4712","issn":["1742-4712"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal for Infonomics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052742374","display_name":"Majid Aldraehim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Majid Aldraehim","raw_affiliation_strings":["Queensland University of Technology, Brisbane -Australia","The Saudi Consultation Council Riyadh - Saudi Arabia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane -Australia","institution_ids":["https://openalex.org/I160993911"]},{"raw_affiliation_string":"The Saudi Consultation Council Riyadh - Saudi Arabia","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104143729","display_name":"Sylvia Lauretta Edwards","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sylvia L. Edwards","raw_affiliation_strings":["Queensland University of Technology, Brisbane -Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane -Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077305429","display_name":"Jason Watson","orcid":"https://orcid.org/0000-0001-8233-9195","observed_orcids":["https://orcid.org/0000-0001-8233-9195"]},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jason Watson","raw_affiliation_strings":["Queensland University of Technology, Brisbane -Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland University of Technology, Brisbane -Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103565104","display_name":"Taizan Chan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Taizan Chan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.5656,"has_fulltext":true,"cited_by_count":28,"citation_normalized_percentile":{"value":0.94479871,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"5","issue":"3/4","first_page":"655","last_page":"662"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6557999849319458,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6557999849319458,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.336899995803833,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/nepotism","display_name":"nepotism","score":0.9470000267028809},{"id":"https://openalex.org/keywords/cultural-values","display_name":"cultural values","score":0.9490000009536743},{"id":"https://openalex.org/keywords/saudi-culture","display_name":"Saudi culture","score":0.8769999742507935},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8090000152587891},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.7900000214576721},{"id":"https://openalex.org/keywords/e-society","display_name":"e-society","score":0.8550000190734863},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.8550000190734863},{"id":"https://openalex.org/keywords/ict-adoption","display_name":"ICT adoption","score":0.6140000224113464}],"concepts":[{"id":"https://openalex.org/C2778832215","wikidata":"https://www.wikidata.org/wiki/Q161165","display_name":"Nepotism","level":3,"score":0.8957213163375854},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4939747452735901},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32743367552757263},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.32211625576019287},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31902337074279785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13010969758033752},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.08854168653488159},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.20533/iji.1742.4712.2012.0075","doi":"https://doi.org/10.20533/iji.1742.4712.2012.0075","is_oa":true,"landing_page_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","pdf_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","source":{"id":"https://openalex.org/S5406962099","display_name":"International Journal for Infonomics","issn_l":"1742-4712","issn":["1742-4712"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal for Infonomics","raw_type":"journal-article"},{"id":"pmh:oai:eprints.qut.edu.au:59936","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/59936/21/59936A.pdf","pdf_url":"https://eprints.qut.edu.au/59936/21/59936A.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal for Infonomics","raw_type":"Contribution to Journal"}],"best_oa_location":{"id":"doi:10.20533/iji.1742.4712.2012.0075","doi":"https://doi.org/10.20533/iji.1742.4712.2012.0075","is_oa":true,"landing_page_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","pdf_url":"https://doi.org/10.20533/iji.1742.4712.2012.0075","source":{"id":"https://openalex.org/S5406962099","display_name":"International Journal for Infonomics","issn_l":"1742-4712","issn":["1742-4712"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal for Infonomics","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.49000000953674316,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W129678114.pdf","grobid_xml":"https://content.openalex.org/works/W129678114.grobid-xml"},"referenced_works_count":41,"referenced_works":["https://openalex.org/W91885478","https://openalex.org/W1486470554","https://openalex.org/W1496855200","https://openalex.org/W1508402401","https://openalex.org/W1524976702","https://openalex.org/W1565282638","https://openalex.org/W1618777005","https://openalex.org/W1791587663","https://openalex.org/W1967597150","https://openalex.org/W1968679466","https://openalex.org/W1973294715","https://openalex.org/W1975282317","https://openalex.org/W1986372995","https://openalex.org/W1999461998","https://openalex.org/W2004628469","https://openalex.org/W2010453024","https://openalex.org/W2025128149","https://openalex.org/W2029767076","https://openalex.org/W2033207569","https://openalex.org/W2034568374","https://openalex.org/W2044506338","https://openalex.org/W2092827437","https://openalex.org/W2105223815","https://openalex.org/W2109549175","https://openalex.org/W2116544581","https://openalex.org/W2134337041","https://openalex.org/W2140918013","https://openalex.org/W2141495246","https://openalex.org/W2147856605","https://openalex.org/W2161742104","https://openalex.org/W2177649374","https://openalex.org/W2181594408","https://openalex.org/W2183460454","https://openalex.org/W2332669203","https://openalex.org/W2608834103","https://openalex.org/W2745118951","https://openalex.org/W3124474601","https://openalex.org/W3213481068","https://openalex.org/W4240437820","https://openalex.org/W4253721364","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2216691784","https://openalex.org/W124281253","https://openalex.org/W1606766669","https://openalex.org/W1687151594","https://openalex.org/W2124861963","https://openalex.org/W2891836620","https://openalex.org/W2000230948","https://openalex.org/W4248201698","https://openalex.org/W192346758","https://openalex.org/W3084760067"],"abstract_inverted_index":{"This":[0],"paper":[1,29],"reports":[2],"the":[3,33,39,47,52,57,63,93,162,165,172,190],"results":[4],"of":[5,35,41,59,62,79,123,149,161,164,174,179,189],"a":[6,146],"mixed":[7],"method":[8,48],"approach":[9],"to":[10,56,72,83,91,111,117,151,171,192],"answer:":[11],"To":[12],"what":[13,118],"extent":[14,119],"do":[15],"cultural":[16,126,166],"values":[17,167],"impact":[18,85,98,163],"on":[19,65,86,99,129],"e-service":[20,130,193],"use":[21,131,152],"in":[22,81,132,154],"Saudi":[23,42,124,133,155],"Arabia,":[24],"and":[25,37,50,75,101,176,182],"if":[26],"so":[27],"how?This":[28],"will":[30,44,168],"firstly,":[31],"introduce":[32],"importance":[34],"culture":[36],"define":[38],"aspects":[40,78,178],"culture.It":[43],"then":[45],"describe":[46],"used":[49],"present":[51],"questionnaire":[53],"findings":[54],"related":[55],"role":[58],"nepotism.The":[60],"review":[61],"literature":[64],"nepotism":[66,144],"indicates":[67],"there":[68],"is":[69,145,157],"still":[70],"much":[71],"be":[73,92],"studied":[74],"learned.The":[76],"legal":[77],"nepotism,":[80,120],"addition":[82],"its":[84,141],"human":[87],"resource":[88],"management":[89],"appear":[90],"more":[94],"reported":[95],"issues.However,":[96],"nepotism's":[97],"Information":[100],"Communication":[102],"Technologies":[103],"(ICT)":[104],"has":[105],"not":[106],"been":[107],"studied.This":[108],"research":[109,181],"aims":[110],"cover":[112],"this":[113],"gap":[114],"by":[115,184],"investigating":[116],"as":[121,188],"one":[122],"Arabia's":[125],"values,":[127],"impacts":[128],"Arabia.The":[134],"tested":[135],"hypothesis":[136],"was":[137],"found":[138],"consistent":[139],"with":[140],"predicted":[142],"outcome:":[143],"negative":[147],"predictor":[148],"intention":[150],"eservices":[153],"Arabia.It":[156],"evidenced":[158],"that":[159],"consideration":[160],"mainly":[169],"contribute":[170],"enhancement":[173],"social":[175],"organisational":[177],"e-society":[180],"practices,":[183],"deeply":[185],"understanding":[186],"them":[187],"influntials":[191],"implementation.":[194]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":4}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}