{"id":"https://openalex.org/W121443764","doi":null,"title":"Some issues in the measurement of patient satisfaction with health care services","display_name":"Some issues in the measurement of patient satisfaction with health care services","publication_year":1977,"publication_date":"1977-01-01","ids":{"openalex":"https://openalex.org/W121443764","mag":"121443764"},"language":"en","primary_location":{"id":"mag:121443764","doi":null,"is_oa":false,"landing_page_url":"https://www.rand.org/pubs/papers/P6021.html","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073962608","display_name":"John E. Ware","orcid":"https://orcid.org/0000-0002-0744-2149","observed_orcids":["https://orcid.org/0000-0002-0744-2149"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John E. Ware","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-0744-2149","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108588722","display_name":"Mary K. Snyder","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mary K. Snyder","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5055866716","display_name":"Wayne R. Wright","orcid":"https://orcid.org/0000-0001-5708-2885","observed_orcids":["https://orcid.org/0000-0001-5708-2885"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Wayne R. Wright","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5708-2885","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.4555,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.86442429,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":1.0},{"id":"https://openalex.org/keywords/health-services","display_name":"health services","score":0.9679999947547913},{"id":"https://openalex.org/keywords/measurement","display_name":"measurement","score":0.6570000052452087},{"id":"https://openalex.org/keywords/patient-reported-outcomes","display_name":"patient-reported outcomes","score":0.550000011920929},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.6209999918937683}],"concepts":[{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5243507027626038},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.49228420853614807},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3736782968044281},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3678096532821655},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.35582101345062256},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3202052712440491},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13196709752082825},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:121443764","doi":null,"is_oa":false,"landing_page_url":"https://www.rand.org/pubs/papers/P6021.html","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.6240000128746033}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2965663736","https://openalex.org/W3126968547","https://openalex.org/W2616084766","https://openalex.org/W2965199479","https://openalex.org/W2470851414","https://openalex.org/W3084809078","https://openalex.org/W2416289729","https://openalex.org/W4299644206","https://openalex.org/W2219441170","https://openalex.org/W583724672"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2016-06-24T00:00:00"}