{"id":"https://openalex.org/W116652235","doi":null,"title":"Patient surveys and quality improvement.","display_name":"Patient surveys and quality improvement.","publication_year":1996,"publication_date":"1996-11-01","ids":{"openalex":"https://openalex.org/W116652235","mag":"116652235","pmid":"https://pubmed.ncbi.nlm.nih.gov/10163133"},"language":"en","primary_location":{"id":"pmid:10163133","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/10163133","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Radiology management","raw_type":"Journal Article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"J Seibert","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125052","display_name":"Park Ridge Public Library","ror":"https://ror.org/0382ee542","country_code":"US","type":"archive","lineage":["https://openalex.org/I4210125052"]},{"id":"https://openalex.org/I4210126832","display_name":"Ridgeview","ror":"https://ror.org/036bprp03","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I4210126832"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"J Seibert","raw_affiliation_strings":["Parkside Associates, Inc., Park Ridge, IL, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Parkside Associates, Inc., Park Ridge, IL, USA","institution_ids":["https://openalex.org/I4210125052","https://openalex.org/I4210126832"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210125052","https://openalex.org/I4210126832"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.014419,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"18","issue":"5","first_page":"45","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.033900000154972076,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.8650000095367432},{"id":"https://openalex.org/keywords/patient-questionnaire","display_name":"patient survey","score":0.9279999732971191},{"id":"https://openalex.org/keywords/quality-improvement","display_name":"quality improvement","score":0.9710000157356262},{"id":"https://openalex.org/keywords/survey-design","display_name":"survey design","score":0.7120000123977661},{"id":"https://openalex.org/keywords/sampling-plans","display_name":"sampling plans","score":0.7360000014305115},{"id":"https://openalex.org/keywords/questionnaire-reliability","display_name":"questionnaire reliability","score":0.8899999856948853},{"id":"https://openalex.org/keywords/benchmarking","display_name":"benchmarking","score":0.9620000123977661},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.5350000262260437},{"id":"https://openalex.org/keywords/patient-centered-care","display_name":"patient-centered care","score":0.42899999022483826}],"concepts":[{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6871325969696045},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6316078305244446},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5782595872879028},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.5470583438873291},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.538516104221344},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5381378531455994},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5294641852378845},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4909842312335968},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47606581449508667},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.459489643573761},{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.4476805329322815},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.4429435729980469},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4391370415687561},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.31594204902648926},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.30424976348876953},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1991657018661499},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1846204400062561},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16856297850608826},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.1611621081829071},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13226252794265747},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.0}],"mesh":[{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017749","descriptor_name":"Total Quality Management","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D019538","descriptor_name":"Health Care Surveys","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":true}],"locations_count":2,"locations":[{"id":"pmid:10163133","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/10163133","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Radiology management","raw_type":"Journal Article"},{"id":"mag:116652235","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/10163133","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"PubMed","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8560000061988831,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2414587671","https://openalex.org/W2002776202","https://openalex.org/W1982334330","https://openalex.org/W2135298472","https://openalex.org/W2555427221","https://openalex.org/W2248686127","https://openalex.org/W1989008133","https://openalex.org/W2386245142","https://openalex.org/W2025638630","https://openalex.org/W2043808780"],"abstract_inverted_index":{"Patient":[0],"satisfaction":[1,50,197],"may":[2,22],"be":[3,23,34,74],"the":[4,15,42,53,65,103,106,109,137,147,187],"ultimate":[5],"measure":[6,195],"of":[7,14,55,102,108],"quality":[8,16,81,119,181],"but":[9,31,60],"it":[10,78],"is":[11,45,136,154],"only":[12,76],"part":[13],"measurement":[17,68,158],"and":[18,105,140,194],"improvement":[19,58,120],"equation.":[20],"Customers":[21],"good":[24],"at":[25],"telling":[26],"you":[27,38],"what":[28],"needs":[29],"fixing":[30],"they":[32],"cannot":[33],"expected":[35],"to":[36,40,47,90,114,145,156],"tell":[37],"how":[39],"fix":[41],"problem.":[43],"It":[44],"important":[46],"let":[48],"patient":[49,116,148,160,175],"measures":[51],"guide":[52],"focus":[54],"your":[56],"process":[57,67],"efforts,":[59,193],"these":[61],"efforts":[62],"must":[63],"include":[64],"appropriate":[66],"tools.":[69],"A":[70],"customer-focused":[71],"survey":[72,110,176],"will":[73,96],"valid":[75],"if":[77],"emphasizes":[79],"key":[80,180],"characteristics":[82],"(KQCs),":[83],"as":[84],"defined":[85],"by":[86],"patients.":[87],"You'll":[88],"need":[89],"develop":[91],"a":[92,129,172,199],"sampling":[93],"plan":[94],"that":[95,123,142],"produce":[97],"useable":[98],"data.":[99],"The":[100],"design":[101],"questionnaire":[104],"reliability":[107],"tool":[111],"are":[112,143],"critical":[113,155],"using":[115],"surveys":[117],"for":[118,132],"(QI).":[121],"Surveys":[122],"don't":[124],"meet":[125],"standard":[126],"criteria":[127],"have":[128,186],"greater":[130],"potential":[131],"error.":[133],"Another":[134],"challenge":[135],"report":[138],"format":[139],"analysis":[141],"used":[144],"understand":[146],"responses.":[149],"Having":[150],"an":[151],"external":[152],"benchmark":[153],"accurate":[157],"in":[159,198],"surveys.":[161],"Comparative":[162],"data":[163],"can":[164,178],"also":[165],"help":[166,190],"prioritize":[167,191],"QI":[168,192],"projects.":[169],"In":[170],"summary,":[171],"well":[173],"designed":[174],"system":[177],"identify":[179],"characteristics,":[182],"determine":[183],"which":[184],"KQCs":[185],"most":[188],"impact,":[189],"patients'":[196],"reliable":[200],"manner.":[201]},"counts_by_year":[],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}
