{"id":"https://openalex.org/W1156965369","doi":null,"title":"Emotional Labor and Employee Engagement Within a Pediatric Hospital","display_name":"Emotional Labor and Employee Engagement Within a Pediatric Hospital","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1156965369","mag":"1156965369"},"language":"en","primary_location":{"id":"pmh:oai:scholarworks.waldenu.edu:dissertations-2363","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.waldenu.edu/dissertations/1364","pdf_url":"https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=2363&context=dissertations","source":{"id":"https://openalex.org/S4377196507","display_name":"ScholarWorks (Walden University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I80046288","host_organization_name":"Walden University","host_organization_lineage":["https://openalex.org/I80046288"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Walden Dissertations and Doctoral Studies","raw_type":"text"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=2363&context=dissertations","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080021447","display_name":"Michele Louise Mitchell","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I80046288","display_name":"Walden University","ror":"https://ror.org/02qp2hh41","country_code":"US","type":"education","lineage":["https://openalex.org/I80046288"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Michele Louise Mitchell","raw_affiliation_strings":["Walden Univ"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Walden Univ","institution_ids":["https://openalex.org/I80046288"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5080021447"],"corresponding_institution_ids":["https://openalex.org/I80046288"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9564999938011169,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9564999938011169,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.035100001841783524,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12244","display_name":"Healthcare Education and Workforce Issues","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/2911","display_name":"Leadership and Management"},"field":{"id":"https://openalex.org/fields/29","display_name":"Nursing"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":1.0},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.9919999837875366},{"id":"https://openalex.org/keywords/pediatric-hospital-staff","display_name":"pediatric hospital staff","score":0.7889999747276306},{"id":"https://openalex.org/keywords/emotional-display-rules","display_name":"emotional display rules","score":0.8270000219345093},{"id":"https://openalex.org/keywords/herzberg-s-motivation-hygiene-theory","display_name":"Herzberg's motivation-hygiene theory","score":0.8389999866485596},{"id":"https://openalex.org/keywords/health-care-workforce","display_name":"healthcare workforce","score":0.6600000262260437},{"id":"https://openalex.org/keywords/emotional-demands-of-work","display_name":"emotional demands of work","score":0.5109999775886536}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.5182064175605774},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.46841707825660706},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.44080233573913574},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.40410321950912476},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3805055618286133},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.35354045033454895},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.33281970024108887},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3228628635406494},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.30695536732673645},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2612442374229431},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21282657980918884}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:scholarworks.waldenu.edu:dissertations-2363","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.waldenu.edu/dissertations/1364","pdf_url":"https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=2363&context=dissertations","source":{"id":"https://openalex.org/S4377196507","display_name":"ScholarWorks (Walden University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I80046288","host_organization_name":"Walden University","host_organization_lineage":["https://openalex.org/I80046288"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Walden Dissertations and Doctoral Studies","raw_type":"text"},{"id":"mag:1156965369","doi":null,"is_oa":false,"landing_page_url":"https://scholarworks.waldenu.edu/dissertations/1364/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:scholarworks.waldenu.edu:dissertations-2363","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.waldenu.edu/dissertations/1364","pdf_url":"https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=2363&context=dissertations","source":{"id":"https://openalex.org/S4377196507","display_name":"ScholarWorks (Walden University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I80046288","host_organization_name":"Walden University","host_organization_lineage":["https://openalex.org/I80046288"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Walden Dissertations and Doctoral Studies","raw_type":"text"},"sustainable_development_goals":[{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.9537000060081482},{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.833299994468689}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1156965369.pdf","grobid_xml":"https://content.openalex.org/works/W1156965369.grobid-xml"},"referenced_works_count":93,"referenced_works":["https://openalex.org/W8050814","https://openalex.org/W1490360682","https://openalex.org/W1558883833","https://openalex.org/W1575007908","https://openalex.org/W1580707279","https://openalex.org/W1592443893","https://openalex.org/W1653463770","https://openalex.org/W1714723801","https://openalex.org/W1785161679","https://openalex.org/W1960093427","https://openalex.org/W1963930039","https://openalex.org/W1964536651","https://openalex.org/W1965645791","https://openalex.org/W1965734760","https://openalex.org/W1969613343","https://openalex.org/W1989930042","https://openalex.org/W1990622483","https://openalex.org/W1992436366","https://openalex.org/W1999951283","https://openalex.org/W2000581649","https://openalex.org/W2003009185","https://openalex.org/W2010753807","https://openalex.org/W2016593112","https://openalex.org/W2017861565","https://openalex.org/W2018265356","https://openalex.org/W2023832983","https://openalex.org/W2030877519","https://openalex.org/W2037984588","https://openalex.org/W2045933408","https://openalex.org/W2049299731","https://openalex.org/W2049999501","https://openalex.org/W2056217953","https://openalex.org/W2056657101","https://openalex.org/W2057181425","https://openalex.org/W2059042115","https://openalex.org/W2060597943","https://openalex.org/W2064139958","https://openalex.org/W2069076075","https://openalex.org/W2069990166","https://openalex.org/W2070807394","https://openalex.org/W2072595322","https://openalex.org/W2073987109","https://openalex.org/W2081458712","https://openalex.org/W2088671928","https://openalex.org/W2093800404","https://openalex.org/W2094182805","https://openalex.org/W2095033841","https://openalex.org/W2095694443","https://openalex.org/W2096696678","https://openalex.org/W2096973181","https://openalex.org/W2097202556","https://openalex.org/W2097442078","https://openalex.org/W2099702604","https://openalex.org/W2100413864","https://openalex.org/W2102420719","https://openalex.org/W2105985103","https://openalex.org/W2107031757","https://openalex.org/W2108646196","https://openalex.org/W2114154635","https://openalex.org/W2119069846","https://openalex.org/W2120536812","https://openalex.org/W2121554843","https://openalex.org/W2122713639","https://openalex.org/W2123758511","https://openalex.org/W2130826532","https://openalex.org/W2131557205","https://openalex.org/W2132199097","https://openalex.org/W2136506957","https://openalex.org/W2139560870","https://openalex.org/W2141079217","https://openalex.org/W2143723094","https://openalex.org/W2151513366","https://openalex.org/W2151904515","https://openalex.org/W2155550194","https://openalex.org/W2156330953","https://openalex.org/W2170043702","https://openalex.org/W2170639997","https://openalex.org/W2182043215","https://openalex.org/W2185117176","https://openalex.org/W2249595199","https://openalex.org/W2261662069","https://openalex.org/W2288101035","https://openalex.org/W2290455599","https://openalex.org/W2317877642","https://openalex.org/W2325990112","https://openalex.org/W2326771537","https://openalex.org/W2327992129","https://openalex.org/W2328503382","https://openalex.org/W2329242705","https://openalex.org/W2413126712","https://openalex.org/W2571172251","https://openalex.org/W2803464862","https://openalex.org/W2993168421"],"related_works":["https://openalex.org/W7160703593","https://openalex.org/W3161340025","https://openalex.org/W2994981027","https://openalex.org/W2010077728","https://openalex.org/W2257890791","https://openalex.org/W1941640171","https://openalex.org/W4405904028","https://openalex.org/W7029966836","https://openalex.org/W2036085158","https://openalex.org/W4313527401"],"abstract_inverted_index":{"High":[0],"levels":[1],"of":[2,29,78,108,126,156,176,188,246],"emotional":[3,74,87,127,157,238,244],"work,":[4],"staffing":[5],"shortages,":[6],"high":[7,243],"turnover":[8],"rates,":[9],"low":[10],"workforce":[11,35],"engagement":[12,93,116],"levels,":[13],"and":[14,41,121,123,140,159,168,179,214,226,229],"complex":[15],"healthcare":[16,22,52],"reforms":[17],"are":[18,26],"common":[19],"problems":[20],"in":[21,50,208,221],"settings.":[23],"Healthcare":[24],"leaders":[25,58],"increasingly":[27],"aware":[28],"the":[30,51,65,106,135,141,149,152,174,189,217,222,237,242],"vital":[31],"impact":[32],"an":[33,42],"engaged":[34],"can":[36],"have":[37],"on":[38],"patient":[39],"outcomes":[40],"organization's":[43],"ability":[44,66],"to":[45,59,67,84,91,147,224,235],"survive":[46],"despite":[47],"current":[48],"challenges":[49],"setting.":[53],"It":[54],"is":[55,89],"important":[56],"for":[57,219,233],"understand":[60],"what":[61],"factors":[62],"may":[63],"influence":[64],"engage":[68],"with":[69,184,198,241],"their":[70,247],"organization,":[71],"such":[72],"as":[73],"labor.":[75],"The":[76,100],"purpose":[77],"this":[79,109,209],"correlational":[80],"quantitative":[81],"study":[82,110],"was":[83],"test":[85],"whether":[86],"labor":[88,158],"related":[90],"employee":[92,160,185,199],"within":[94],"a":[95,194,205],"large":[96],"Midwestern":[97],"pediatric":[98],"hospital.":[99],"theoretical":[101],"frameworks":[102],"that":[103,173],"helped":[104],"guide":[105],"development":[107],"were":[111,145],"Herzberg's":[112],"motivation-hygiene":[113],"theory,":[114,117,120],"Kahn's":[115],"intergroup":[118],"emotions":[119,178],"Diefendorff":[122],"Richard's":[124],"model":[125],"display":[128],"rules.":[129],"Three":[130],"measures":[131],"(a":[132],"demographic":[133],"questionnaire,":[134],"revised":[136],"Emotional":[137],"Labour":[138],"Survey,":[139],"Job":[142],"Engagement":[143],"Scale)":[144],"used":[146],"address":[148],"relationship":[150,197],"between":[151],"variables":[153],"(the":[154],"subscales":[155,175,191],"engagement).":[161],"Data":[162],"analysis":[163],"involved":[164],"simple":[165],"bivariate":[166],"correlations":[167],"curvilinear":[169,196],"regressions.":[170],"Results":[171],"indicated":[172],"faking":[177],"hiding":[180],"feelings":[181],"negatively":[182],"correlated":[183],"engagement.":[186,200],"Five":[187],"6":[190],"also":[192],"had":[193],"significant":[195],"Gender":[201],"did":[202],"not":[203],"play":[204],"moderating":[206],"role":[207],"study.":[210],"Social":[211],"change":[212],"implications":[213],"recommendations":[215],"include":[216],"potential":[218],"improvements":[220],"need":[223],"identify":[225],"develop":[227],"training":[228],"self-care":[230],"strategies":[231],"necessary":[232],"staff":[234],"endure":[236],"fallout":[239],"associated":[240],"demands":[245],"job.":[248]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}