{"id":"https://openalex.org/W106154019","doi":"https://doi.org/10.1023/a:1016009201552","title":"Internal Marketing at Continental Airlines: Convincing Employees that Management Knows Best","display_name":"Internal Marketing at Continental Airlines: Convincing Employees that Management Knows Best","publication_year":2002,"publication_date":"2002-05-01","ids":{"openalex":"https://openalex.org/W106154019","doi":"https://doi.org/10.1023/a:1016009201552","mag":"106154019"},"language":"en","primary_location":{"id":"doi:10.1023/a:1016009201552","doi":"https://doi.org/10.1023/a:1016009201552","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1016009201552","pdf_url":null,"source":{"id":"https://openalex.org/S148909191","display_name":"Marketing Letters","issn_l":"0923-0645","issn":["0923-0645","1573-059X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Letters","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063906255","display_name":"Ashutosh Prasad","orcid":"https://orcid.org/0000-0002-9551-085X","observed_orcids":["https://orcid.org/0000-0002-9551-085X"]},"institutions":[{"id":"https://openalex.org/I162577319","display_name":"The University of Texas at Dallas","ror":"https://ror.org/049emcs32","country_code":"US","type":"education","lineage":["https://openalex.org/I162577319"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ashutosh Prasad","raw_affiliation_strings":["School of Management, The University of Texas at Dallas, Richardson, TX, 75083","School of Management, The University of Texas at Dallas, Richardson"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, The University of Texas at Dallas, Richardson, TX, 75083","institution_ids":["https://openalex.org/I162577319"]},{"raw_affiliation_string":"School of Management, The University of Texas at Dallas, Richardson","institution_ids":["https://openalex.org/I162577319"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013281483","display_name":"Erin Steffes","orcid":"https://orcid.org/0009-0002-5015-9805","observed_orcids":["https://orcid.org/0009-0002-5015-9805"]},"institutions":[{"id":"https://openalex.org/I162577319","display_name":"The University of Texas at Dallas","ror":"https://ror.org/049emcs32","country_code":"US","type":"education","lineage":["https://openalex.org/I162577319"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Erin Steffes","raw_affiliation_strings":["School of Management, The University of Texas at Dallas, Richardson, TX, 75083","School of Management, The University of Texas at Dallas, Richardson"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, The University of Texas at Dallas, Richardson, TX, 75083","institution_ids":["https://openalex.org/I162577319"]},{"raw_affiliation_string":"School of Management, The University of Texas at Dallas, Richardson","institution_ids":["https://openalex.org/I162577319"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5063906255"],"corresponding_institution_ids":["https://openalex.org/I162577319"],"apc_list":{"value":3190,"currency":"USD","value_usd":3190},"apc_paid":null,"fwci":0.7411,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.80723335,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"13","issue":"2","first_page":"75","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.38260000944137573,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.38260000944137573,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.15389999747276306,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.13459999859333038,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internal-marketing","display_name":"internal marketing","score":0.996999979019165},{"id":"https://openalex.org/keywords/profit-sharing","display_name":"profit sharing","score":0.8550000190734863},{"id":"https://openalex.org/keywords/employee-compensation","display_name":"employee compensation","score":0.8339999914169312},{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.9049999713897705},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.8799999952316284},{"id":"https://openalex.org/keywords/continental-airlines","display_name":"Continental Airlines","score":0.7509999871253967},{"id":"https://openalex.org/keywords/air-transport","display_name":"airline industry","score":0.6759999990463257},{"id":"https://openalex.org/keywords/management-employee-relations","display_name":"management-employee relations","score":0.6800000071525574}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6857821941375732},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5812824368476868},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.5519819855690002},{"id":"https://openalex.org/C2777661119","wikidata":"https://www.wikidata.org/wiki/Q1419726","display_name":"Profit sharing","level":2,"score":0.5103444457054138},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5029739737510681},{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.48453277349472046},{"id":"https://openalex.org/C77618280","wikidata":"https://www.wikidata.org/wiki/Q1155772","display_name":"Scheme (mathematics)","level":2,"score":0.44710829854011536},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4309470057487488},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.12928685545921326},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08828839659690857},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1023/a:1016009201552","doi":"https://doi.org/10.1023/a:1016009201552","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1016009201552","pdf_url":null,"source":{"id":"https://openalex.org/S148909191","display_name":"Marketing Letters","issn_l":"0923-0645","issn":["0923-0645","1573-059X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Marketing Letters","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W170556727","https://openalex.org/W172813548","https://openalex.org/W1498294277","https://openalex.org/W1502649080","https://openalex.org/W1532371141","https://openalex.org/W1542323922","https://openalex.org/W1574655732","https://openalex.org/W1965705826","https://openalex.org/W1974548775","https://openalex.org/W1981288847","https://openalex.org/W1997470043","https://openalex.org/W2012525563","https://openalex.org/W2027824738","https://openalex.org/W2064889128","https://openalex.org/W2075296928","https://openalex.org/W2157125979","https://openalex.org/W2771240209","https://openalex.org/W3121139309","https://openalex.org/W3121142520","https://openalex.org/W6645765089"],"related_works":["https://openalex.org/W6913045680","https://openalex.org/W617011327","https://openalex.org/W825527878","https://openalex.org/W2789033057","https://openalex.org/W7144145176","https://openalex.org/W4392452619","https://openalex.org/W120794708","https://openalex.org/W3005806217","https://openalex.org/W2027425854","https://openalex.org/W3197514912"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":4}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
