{"id":"https://openalex.org/W101602672","doi":null,"title":"Libqual+: evaluaci\u00f3n de calidad de servicios desde la perspectiva del usuario","display_name":"Libqual+: evaluaci\u00f3n de calidad de servicios desde la perspectiva del usuario","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W101602672","mag":"101602672"},"language":"es","primary_location":{"id":"pmh:oai:dnet:ruarepositor::27603ff85269ea6406f9d5dde2d8ef99","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10045/109646","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044885893","display_name":"Mar\u00eda Victoria J\u00e1tiva Miralles","orcid":"https://orcid.org/0000-0002-9943-1163","observed_orcids":["https://orcid.org/0000-0002-9943-1163"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mar\u00eda Victoria J\u00e1tiva Miralles","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9943-1163","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5078037409","display_name":"Jos\u00e9-Pablo Gallo-Le\u00f3n","orcid":"https://orcid.org/0000-0002-8236-4275","observed_orcids":["https://orcid.org/0000-0002-8236-4275"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jos\u00e9-Pablo Gallo-Le\u00f3n","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-8236-4275","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.02985661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"56","issue":"1","first_page":"53","last_page":"74"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.3668999969959259,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.3668999969959259,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.2705000042915344,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.1152999997138977,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/libqual","display_name":"LibQUAL+","score":0.824999988079071},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.7020000219345093},{"id":"https://openalex.org/keywords/user-perspective","display_name":"user perspective","score":0.9490000009536743},{"id":"https://openalex.org/keywords/library-services","display_name":"library services","score":0.6869999766349792},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.45100000500679016}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.32574862241744995},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.2179338037967682}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:dnet:ruarepositor::27603ff85269ea6406f9d5dde2d8ef99","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10045/109646","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:rua.ua.es:10045/109646","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/10045/109646","pdf_url":null,"source":{"id":"https://openalex.org/S4306400975","display_name":"RUA, Repositorio Institucional de la Universidad de Alicante (Universidad de Alicante)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I130194489","host_organization_name":"University of Alicante","host_organization_lineage":["https://openalex.org/I130194489"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"mag:101602672","doi":null,"is_oa":false,"landing_page_url":"https://rua.ua.es/dspace/bitstream/10045/109646/3/Jativa-Miralles_Gallo-Leon_2006_BolANABAD.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306504671","display_name":"Boleti\u0301n de la ANABAD","issn_l":"0210-4164","issn":["0210-4164","2444-0523","2444-7293"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310322454","host_organization_name":"Federaci\u00f3n espa\u00f1ola de asociaciones de archiveros, bibliotecarios, arque\u00f3logos, muse\u00f3logos y documentalistas","host_organization_lineage":["https://openalex.org/P4310322454"],"host_organization_lineage_names":["Federaci\u00f3n espa\u00f1ola de asociaciones de archiveros, bibliotecarios, arque\u00f3logos, muse\u00f3logos y documentalistas"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Boleti\u0301n de la ANABAD","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W68440984","https://openalex.org/W3028582760","https://openalex.org/W7216798404","https://openalex.org/W2971490396","https://openalex.org/W6981726205","https://openalex.org/W1513495585","https://openalex.org/W7072742330","https://openalex.org/W3163625981","https://openalex.org/W648849971","https://openalex.org/W399123808"],"abstract_inverted_index":{"Se":[0,48],"presenta":[1],"el":[2,33],"modelo":[3],"LibQUAL+,":[4],"desarrollado":[5],"por":[6,20],"la":[7,39,57],"ARL":[8],"(Association":[9],"of":[10],"Research":[11],"Libraries),":[12],"como":[13],"herramienta":[14],"de":[15,17,22,35,41,56,59,64,69,71],"evaluaci\u00f3n":[16,70],"servicios":[18,43,72],"bibliotecarios":[19],"medio":[21],"encuestas":[23],"automatizadas":[24],"a":[25],"los":[26],"usuarios,":[27],"que":[28],"reflejan":[29],"su":[30,50,53],"percepci\u00f3n":[31],"y":[32,52,63],"grado":[34],"satisfacci\u00f3n":[36],"obtenido":[37],"tras":[38],"prestaci\u00f3n":[40],"estos":[42],"en":[44,61],"las":[45,65],"bibliotecas":[46,62],"universitarias.":[47],"explica":[49],"origen":[51],"inserci\u00f3n":[54],"dentro":[55],"gesti\u00f3n":[58],"calidad":[60],"diversas":[66],"propuestas":[67],"actuales":[68],"bibliotecarios.":[73]},"counts_by_year":[],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}