{"id":"https://openalex.org/W101563489","doi":"https://doi.org/10.1007/978-3-540-73849-7_41","title":"Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement","display_name":"Customer Relationship Management in Banking Sector and A Model Design for Banking Performance Enhancement","publication_year":2008,"publication_date":"2008-11-05","ids":{"openalex":"https://openalex.org/W101563489","doi":"https://doi.org/10.1007/978-3-540-73849-7_41","mag":"101563489"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-540-73849-7_41","doi":"https://doi.org/10.1007/978-3-540-73849-7_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-73849-7_41","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Unifying Themes in Complex Systems IV","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4241044334","display_name":"Unifying Themes in Complex Systems IV"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016787278","display_name":"Semih \u00d6n\u00fct","orcid":"https://orcid.org/0000-0002-9503-1314","observed_orcids":["https://orcid.org/0000-0002-9503-1314"]},"institutions":[{"id":"https://openalex.org/I4101805","display_name":"Y\u0131ld\u0131z Technical University","ror":"https://ror.org/0547yzj13","country_code":"TR","type":"education","lineage":["https://openalex.org/I4101805"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Semih Onut","raw_affiliation_strings":["Yildiz Technical University, Dept. Of Industrial Engineering Yildiz, 80750, Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Yildiz Technical University, Dept. Of Industrial Engineering Yildiz, 80750, Istanbul, Turkey","institution_ids":["https://openalex.org/I4101805"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Ibrahim Erdem","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4101805","display_name":"Y\u0131ld\u0131z Technical University","ror":"https://ror.org/0547yzj13","country_code":"TR","type":"education","lineage":["https://openalex.org/I4101805"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ibrahim Erdem","raw_affiliation_strings":["Yildiz Technical University, Dept. Of Industrial Engineering Yildiz, 80750, Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Yildiz Technical University, Dept. Of Industrial Engineering Yildiz, 80750, Istanbul, Turkey","institution_ids":["https://openalex.org/I4101805"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067590508","display_name":"Bora Hosver","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bora Hosver","raw_affiliation_strings":["Customer Relationship& Marketing Dept., Garanti Bank, No:63, Maslak, 80670, Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Relationship& Marketing Dept., Garanti Bank, No:63, Maslak, 80670, Istanbul, Turkey","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.5132,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.95050879,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"370","last_page":"378"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.7192000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.7192000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.2587999999523163,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.010700000450015068,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":1.0},{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.6990000009536743},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.8529999852180481},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"customer lifetime value","score":0.8379999995231628},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.8190000057220459},{"id":"https://openalex.org/keywords/bank-performance","display_name":"bank performance","score":0.5960000157356262}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6620502471923828},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4813869297504425},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.46365413069725037},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.41628652811050415},{"id":"https://openalex.org/C73283319","wikidata":"https://www.wikidata.org/wiki/Q1416617","display_name":"Financial system","level":1,"score":0.1798386573791504},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1613483428955078}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-540-73849-7_41","doi":"https://doi.org/10.1007/978-3-540-73849-7_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-540-73849-7_41","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Unifying Themes in Complex Systems IV","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.130.9187","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.130.9187","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://necsi.org/events/iccs/2002/nap12_onutcrmiccs2002-2fixed.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1657646951","https://openalex.org/W1971531656","https://openalex.org/W2011524782","https://openalex.org/W2014785764","https://openalex.org/W2023912849","https://openalex.org/W2028190032","https://openalex.org/W2052910714","https://openalex.org/W2091465269","https://openalex.org/W2098353584","https://openalex.org/W2143906690","https://openalex.org/W2163208019","https://openalex.org/W2216956353"],"related_works":["https://openalex.org/W2260075506","https://openalex.org/W2258439972","https://openalex.org/W4381570521","https://openalex.org/W2253746778","https://openalex.org/W2257537197","https://openalex.org/W7096286951","https://openalex.org/W7217650601","https://openalex.org/W2809529093","https://openalex.org/W4389145943","https://openalex.org/W4200603286"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":5}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}
