{"id":"https://openalex.org/W101065349","doi":"https://doi.org/10.17705/1cais.01607","title":"Technological Impediments to B2C Electronic Commerce: An Update","display_name":"Technological Impediments to B2C Electronic Commerce: An Update","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W101065349","doi":"https://doi.org/10.17705/1cais.01607","mag":"101065349"},"language":"en","primary_location":{"id":"doi:10.17705/1cais.01607","doi":"https://doi.org/10.17705/1cais.01607","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.01607","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3022&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-d","fnege-3","jufo-2","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3022&context=cais","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004634811","display_name":"Cecil Eng Huang Chua","orcid":"https://orcid.org/0000-0001-9384-1535","observed_orcids":["https://orcid.org/0000-0001-9384-1535"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]},{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["NZ","SG"],"is_corresponding":false,"raw_author_name":"Cecil Chua","raw_affiliation_strings":["Nanyang Technological University","University of AUCKLAND"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nanyang Technological University","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"University of AUCKLAND","institution_ids":["https://openalex.org/I154130895"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067400912","display_name":"Gregory M. Rose","orcid":"https://orcid.org/0000-0002-1511-6247","observed_orcids":["https://orcid.org/0000-0002-1511-6247"]},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gregory Rose","raw_affiliation_strings":["Washington State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Washington State University","institution_ids":["https://openalex.org/I72951846"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076912169","display_name":"Huoy Min Khoo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Huoy Min Khoo","raw_affiliation_strings":["University of Texas-San Antonio","University of Texas at San Antonio"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Texas-San Antonio","institution_ids":["https://openalex.org/I45438204"]},{"raw_affiliation_string":"University of Texas at San Antonio","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084116084","display_name":"Detmar W. Straub","orcid":"https://orcid.org/0000-0001-7030-1034","observed_orcids":["https://orcid.org/0000-0001-7030-1034"]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Detmar Straub","raw_affiliation_strings":["Georgia State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia State University","institution_ids":["https://openalex.org/I181565077"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.4113,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.91053485,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"16","issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8140000104904175,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8140000104904175,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.12430000305175781,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.014800000004470348,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/b2c-e-commerce","display_name":"B2C e-commerce","score":0.8259999752044678},{"id":"https://openalex.org/keywords/download-delay","display_name":"download delay","score":0.7149999737739563},{"id":"https://openalex.org/keywords/search-problems","display_name":"search problems","score":0.7269999980926514},{"id":"https://openalex.org/keywords/e-commerce-security","display_name":"e-commerce security","score":0.6700000166893005},{"id":"https://openalex.org/keywords/internet-standards","display_name":"Internet standards","score":0.9549999833106995},{"id":"https://openalex.org/keywords/evolutionary-complexity","display_name":"evolutionary complexity","score":0.7960000038146973},{"id":"https://openalex.org/keywords/skill-complexity","display_name":"skill complexity","score":0.9919999837875366}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.805495023727417},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5619591474533081},{"id":"https://openalex.org/C137996800","wikidata":"https://www.wikidata.org/wiki/Q762702","display_name":"Technological change","level":2,"score":0.4567831754684448},{"id":"https://openalex.org/C2780154274","wikidata":"https://www.wikidata.org/wiki/Q7126717","display_name":"Download","level":2,"score":0.4179673194885254},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37132471799850464},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30884087085723877},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12158122658729553}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.17705/1cais.01607","doi":"https://doi.org/10.17705/1cais.01607","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.01607","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3022&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-d","fnege-3","jufo-2","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:cais-3022","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cais/vol16/iss1/7","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"text"},{"id":"pmh:oai:researchspace.auckland.ac.nz:2292/8843","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/2292/8843","pdf_url":null,"source":{"id":"https://openalex.org/S7407055463","display_name":"ResearchSpace (University of Auckland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I154130895","host_organization_name":"University of Auckland","host_organization_lineage":["https://openalex.org/I154130895"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.17705/1cais.01607","doi":"https://doi.org/10.17705/1cais.01607","is_oa":true,"landing_page_url":"https://doi.org/10.17705/1cais.01607","pdf_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=3022&context=cais","source":{"id":"https://openalex.org/S4210239688","display_name":"Communications of the Association for Information Systems","issn_l":"1529-3181","issn":["1529-3181"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","dongbi-d","fnege-3","jufo-2","norway-1","poland-70","russia-white-list-2"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications of the Association for Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320309370","display_name":"University of Pennsylvania","ror":"https://ror.org/00b30xv10"},{"id":"https://openalex.org/F4320310419","display_name":"Pennsylvania State University","ror":"https://ror.org/04p491231"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W101065349.pdf","grobid_xml":"https://content.openalex.org/works/W101065349.grobid-xml"},"referenced_works_count":109,"referenced_works":["https://openalex.org/W44413186","https://openalex.org/W62725669","https://openalex.org/W68818967","https://openalex.org/W76893125","https://openalex.org/W119937205","https://openalex.org/W135472180","https://openalex.org/W152714044","https://openalex.org/W157817199","https://openalex.org/W202009046","https://openalex.org/W204830027","https://openalex.org/W291082526","https://openalex.org/W573315542","https://openalex.org/W603361053","https://openalex.org/W1039468496","https://openalex.org/W1535757228","https://openalex.org/W1552884912","https://openalex.org/W1559953158","https://openalex.org/W1571479203","https://openalex.org/W1577057709","https://openalex.org/W1583867996","https://openalex.org/W1783378338","https://openalex.org/W1846765585","https://openalex.org/W1856383016","https://openalex.org/W1963607200","https://openalex.org/W1973596389","https://openalex.org/W1976206930","https://openalex.org/W1980344174","https://openalex.org/W1988962893","https://openalex.org/W1990577662","https://openalex.org/W1997087728","https://openalex.org/W1998495725","https://openalex.org/W2000117884","https://openalex.org/W2005750951","https://openalex.org/W2005852294","https://openalex.org/W2005931350","https://openalex.org/W2011721716","https://openalex.org/W2012835036","https://openalex.org/W2014508755","https://openalex.org/W2015560848","https://openalex.org/W2027984148","https://openalex.org/W2030617211","https://openalex.org/W2030855363","https://openalex.org/W2037282776","https://openalex.org/W2038110766","https://openalex.org/W2039923913","https://openalex.org/W2044073756","https://openalex.org/W2046862025","https://openalex.org/W2047450506","https://openalex.org/W2055999409","https://openalex.org/W2057314129","https://openalex.org/W2062063498","https://openalex.org/W2062597055","https://openalex.org/W2066636486","https://openalex.org/W2067553552","https://openalex.org/W2073853190","https://openalex.org/W2076447811","https://openalex.org/W2080210596","https://openalex.org/W2089297683","https://openalex.org/W2090780255","https://openalex.org/W2094758157","https://openalex.org/W2099082435","https://openalex.org/W2100882738","https://openalex.org/W2101964937","https://openalex.org/W2107246405","https://openalex.org/W2117636524","https://openalex.org/W2157216842","https://openalex.org/W2157319059","https://openalex.org/W2168688957","https://openalex.org/W2294281376","https://openalex.org/W2325488125","https://openalex.org/W2327075865","https://openalex.org/W2329223578","https://openalex.org/W2336415934","https://openalex.org/W2337912006","https://openalex.org/W2340870232","https://openalex.org/W2345563314","https://openalex.org/W2404770439","https://openalex.org/W2414306739","https://openalex.org/W2425254260","https://openalex.org/W2466352626","https://openalex.org/W2481193728","https://openalex.org/W2504261389","https://openalex.org/W2507714062","https://openalex.org/W2522537245","https://openalex.org/W2524548044","https://openalex.org/W2564706943","https://openalex.org/W2613901684","https://openalex.org/W2887814121","https://openalex.org/W2971018632","https://openalex.org/W2991861722","https://openalex.org/W3163962149","https://openalex.org/W3164803570","https://openalex.org/W3195079929","https://openalex.org/W4236711345","https://openalex.org/W4245777147","https://openalex.org/W4285719527","https://openalex.org/W4313482587","https://openalex.org/W6600861905","https://openalex.org/W6602552920","https://openalex.org/W6602809552","https://openalex.org/W6605121279","https://openalex.org/W6631074232","https://openalex.org/W6664880663","https://openalex.org/W6666219377","https://openalex.org/W6673280169","https://openalex.org/W6703752038","https://openalex.org/W6724476519","https://openalex.org/W6823317155","https://openalex.org/W6825100036"],"related_works":["https://openalex.org/W7116218355","https://openalex.org/W4245777147","https://openalex.org/W2278121701","https://openalex.org/W144866461","https://openalex.org/W632209493","https://openalex.org/W7042889421","https://openalex.org/W2339276893","https://openalex.org/W1995222357","https://openalex.org/W3151353585","https://openalex.org/W1519877014"],"abstract_inverted_index":{"In":[0],"1999,":[1],"Rose":[2],"et":[3],"al.":[4],"identified":[5],"six":[6,95],"categories":[7,96],"of":[8,14,29,39,91,97,105,119,149],"technological":[9,78,92,98],"impediments":[10,99,113,142],"inhibiting":[11],"the":[12,47,52,56,76,94,103,108,133,137,146,158,169,178,206],"growth":[13],"electronic":[15],"commerce:":[16],"(1)":[17],"download":[18],"delays,":[19],"(2)":[20],"interface":[21],"limitations,":[22],"(3)":[23],"search":[24],"problems,":[25],"(4)":[26],"inadequate":[27],"measures":[28],"Web":[30],"application":[31],"success,":[32],"(5)":[33],"security,":[34],"and":[35,80,126,140,154,188,194,214],"(6)":[36],"a":[37,200],"lack":[38],"Internet":[40,139,147,159,179,207],"standards.":[41],"This":[42],"paper":[43,49],"updates":[44],"findings":[45],"in":[46,69],"original":[48,77],"by":[50],"surveying":[51],"practitioner":[53],"literature":[54],"for":[55,173],"five-year":[57],"period":[58],"from":[59],"June":[60,63],"1999":[61],"to":[62,115,132,135,157,163,168,192,205],"2004.":[64],"We":[65,85],"identify":[66],"how":[67],"advances":[68],"technology":[70],"both":[71],"partially":[72],"resolve":[73,141],"concerns":[74],"with":[75],"impediments,":[79],"inhibit":[81],"their":[82],"full":[83],"resolution.":[84],"find":[86],"that,":[87],"despite":[88],"five":[89],"years":[90],"progress,":[93],"remain":[100],"relevant.":[101,184],"Furthermore,":[102],"maturation":[104],"e-Commerce":[106,175],"increased":[107],"Internet's":[109],"complexity,":[110,125],"making":[111],"these":[112],"harder":[114],"address.":[116],"Two":[117],"kinds":[118],"complexity":[120,130,166],"are":[121,161,190,215],"especially":[122],"relevant:":[123],"evolutionary":[124],"skill":[127,170],"complexity.":[128],"Evolutionary":[129],"refers":[131,167],"need":[134],"preserve":[136],"existing":[138],"simultaneously.":[143],"Unfortunately,":[144,185],"because":[145],"consists":[148],"multiple":[150],"incompatible":[151],"technologies,":[152],"philosophies,":[153],"attitudes,":[155],"additions":[156],"infrastructure":[160],"difficult":[162],"integrate.":[164],"Skill":[165],"sets":[171],"necessary":[172,197],"managing":[174],"change.":[176],"As":[177,199],"evolves,":[180],"more":[181],"skills":[182],"become":[183],"individuals,":[186],"companies":[187],"organizations":[189],"unable":[191],"master":[193],"integrate":[195],"all":[196,211],"skills.":[198],"result,":[201],"new":[202],"features":[203],"added":[204],"do":[208],"not":[209],"consider":[210],"relevant":[212],"factors,":[213],"thus":[216],"sub-optimal.":[217],"NOTE":[218],"THAT":[219],"THIS":[220],"ARTICLE":[221],"IS":[222],"APPROXIMATELY":[223],"600kb.":[224],"IF":[225],"YOU":[226],"USE":[227],"A":[228,234],"SLOW":[229],"MODEM,":[230],"IT":[231],"MAY":[232],"TAKE":[233],"WHILE":[235],"TO":[236],"LOAD":[237]},"counts_by_year":[{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}