{"id":"https://openalex.org/A5116794460","orcid":"https://orcid.org/0009-0001-3476-0476","observed_orcids":["https://orcid.org/0009-0001-3476-0476"],"display_name":"Abdallah Amro","raw_author_names":["Abdallah Amro","Amro, Abdallah"],"full_name":"Abdallah Amro","works_count":6,"cited_by_count":20,"summary_stats":{"2yr_mean_citedness":3.3333333333333335,"h_index":2,"i10_index":1},"ids":{"openalex":"https://openalex.org/A5116794460","orcid":"https://orcid.org/0009-0001-3476-0476","observed_orcids":["https://orcid.org/0009-0001-3476-0476"]},"affiliations":[{"institution":{"id":"https://openalex.org/I1336834208","ror":"https://ror.org/027zr9y17","display_name":"Management and Science University","country_code":"MY","type":"education","lineage":["https://openalex.org/I1336834208"]},"years":[2025]}],"last_known_institutions":[{"id":"https://openalex.org/I1336834208","ror":"https://ror.org/027zr9y17","display_name":"Management and Science University","country_code":"MY","type":"education","lineage":["https://openalex.org/I1336834208"]}],"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","count":6,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","count":4,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","count":4,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","count":1,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","count":1,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"topic_share":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","value":2.49e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","value":1.35e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","value":1.1e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","value":7.7e-06,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","value":7.7e-06,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"x_concepts":[{"id":"191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","score":0.7286999821662903},{"id":"140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","score":0.5426793694496155},{"id":"195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","score":0.47850000858306885},{"id":"2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","score":0.4638184905052185},{"id":"162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","score":0.43860000371932983}],"counts_by_year":[{"year":2025,"works_count":6,"oa_works_count":6,"cited_by_count":5},{"year":2026,"works_count":0,"oa_works_count":0,"cited_by_count":15}],"display_name_alternatives":["Abdallah Amro","Amro, Abdallah"],"block_key":"a amro","works_api_url":"https://api.openalex.org/works?filter=author.id:A5116794460","awards_count":0,"awards_api_url":"https://api.openalex.org/awards?filter=investigators.author.id:A5116794460","updated_date":"2026-11-13T15:08:24","created_date":"2025-10-10T00:00:00"}
