{"id":"https://openalex.org/A5101757366","orcid":"https://orcid.org/0000-0002-5406-9594","observed_orcids":["https://orcid.org/0000-0002-5406-9594"],"display_name":"Thi Bich Hanh Tran","raw_author_names":["Thi Bich Hanh Tran"],"full_name":"Thi Bich Hanh Tran","works_count":29,"cited_by_count":1231,"summary_stats":{"2yr_mean_citedness":1.75,"h_index":11,"i10_index":11},"ids":{"openalex":"https://openalex.org/A5101757366","orcid":"https://orcid.org/0000-0002-5406-9594","observed_orcids":["https://orcid.org/0000-0002-5406-9594"]},"affiliations":[{"institution":{"id":"https://openalex.org/I109689652","ror":"https://ror.org/03esj4g97","display_name":"FPT University","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]},"years":[2026,2025,2024,2022,2021]},{"institution":{"id":"https://openalex.org/I141445968","ror":"https://ror.org/01drq0835","display_name":"Ton Duc Thang University","country_code":"VN","type":"education","lineage":["https://openalex.org/I141445968"]},"years":[2019]},{"institution":{"id":"https://openalex.org/I177233841","ror":"https://ror.org/02jmfj006","display_name":"Vietnam National University, Hanoi","country_code":"VN","type":"education","lineage":["https://openalex.org/I177233841"]},"years":[2022,2021]},{"institution":{"id":"https://openalex.org/I2802508454","ror":"https://ror.org/025kb2624","display_name":"University of Medicine and Pharmacy at Ho Chi Minh City","country_code":"VN","type":"education","lineage":["https://openalex.org/I2802508454"]},"years":[2025]},{"institution":{"id":"https://openalex.org/I40542001","ror":"https://ror.org/02c2f8975","display_name":"University of Ulsan","country_code":"KR","type":"education","lineage":["https://openalex.org/I40542001"]},"years":[2016,2015]},{"institution":{"id":"https://openalex.org/I4405278169","ror":"https://ror.org/056kdz329","display_name":"VNU Vietnam Japan University","country_code":"VN","type":"education","lineage":["https://openalex.org/I177233841","https://openalex.org/I4405278169"]},"years":[2022,2021,2018]},{"institution":{"id":"https://openalex.org/I57093077","ror":"https://ror.org/031rekg67","display_name":"Swinburne University of Technology","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]},"years":[2022]}],"last_known_institutions":[{"id":"https://openalex.org/I109689652","ror":"https://ror.org/03esj4g97","display_name":"FPT University","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","count":12,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","count":9,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","count":7,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","count":5,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","count":5,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"topic_share":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","value":4.36e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","value":3.75e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","value":2.21e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","value":1.8e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","value":1.7e-05,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"x_concepts":[{"id":"15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","score":0.8040190935134888},{"id":"144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","score":0.7926950454711914},{"id":"162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","score":0.7504838705062866},{"id":"77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","score":0.5568152070045471},{"id":"41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","score":0.3415840268135071}],"counts_by_year":[{"year":2015,"works_count":2,"oa_works_count":1,"cited_by_count":0},{"year":2016,"works_count":1,"oa_works_count":0,"cited_by_count":5},{"year":2017,"works_count":0,"oa_works_count":0,"cited_by_count":19},{"year":2018,"works_count":3,"oa_works_count":1,"cited_by_count":28},{"year":2019,"works_count":1,"oa_works_count":1,"cited_by_count":42},{"year":2020,"works_count":0,"oa_works_count":0,"cited_by_count":103},{"year":2021,"works_count":8,"oa_works_count":1,"cited_by_count":120},{"year":2022,"works_count":6,"oa_works_count":5,"cited_by_count":149},{"year":2023,"works_count":0,"oa_works_count":0,"cited_by_count":239},{"year":2024,"works_count":3,"oa_works_count":1,"cited_by_count":217},{"year":2025,"works_count":3,"oa_works_count":2,"cited_by_count":205},{"year":2026,"works_count":2,"oa_works_count":1,"cited_by_count":104}],"display_name_alternatives":["Thi Bich Hanh Tran"],"block_key":"t tran","works_api_url":"https://api.openalex.org/works?filter=author.id:A5101757366","awards_count":0,"awards_api_url":"https://api.openalex.org/awards?filter=investigators.author.id:A5101757366","updated_date":"2026-11-10T14:30:39","created_date":"2016-06-24T00:00:00"}